Fairytale Entertainment is covered by £10 Million Pounds public liability insurance. Every member of our team undergoes an accurate recruitment and training process before becoming a member of Fairytale Entertainment. All electrical equipment supplied is either brand new, or PAT tested for safety.
For safety purposes, at least one extra adult, in addition to the entertainer, needs to be present the entire duration the entertainment is going on. This doesn’t imply they have to be assisting with the party, but someone must be present should they be required in the case of an accident occurring. It is the responsibility of the client to guarantee this happens.
Fairytale Entertainment Ltd holds the right not to carry out certain activities if we feel the children are not reacting appropriately, or are too riotous, and consequently, we deem it inappropriate to conduct certain activities at the party.
Once payment in full has been made, it can be refunded if our services are cancelled within one week before the date of the party. If you cancel less than one week (7days) before the party, then 50% of full payment will be refunded.
If you need to cancel a party booking, notification must be provided in writing, and you must have received an email acknowledgement back. Please note we cannot accept messages left on voice mail or emails as notification.
If for some reason we have to cancel a party due to severe weather conditions or entertainer cannot attend then your full payment will be fully refundable.
Booking & Payments
Please note that a party is not reserved and confirmed until full payment has been paid by bacs payment or cq to Fairytale Entertainment Ltd and cleared into our bank account. You will receive a confirmation from Fairytale Entertainment Ltd, confirming payment and verifying the booking.
With all bookings, an invoice will be sent via email confirming booking details and will include our bank details for payment.
Our Team of children’s entertainers
Please note that we cannot guarantee to provide any particular entertainer. This includes but is not limited to being unable to supply an entertainer/s based on their gender, age, ethnicity, or religion or previously booked entertainer from another booking.
We reserve the right to decline a booking or to cancel any actual booking for any purpose. This includes but is not limited to if a client is abusive or threatening in some way, or we feel a booking might put an entertainer in a dangerous, inappropriate or uncomfortable position.
Please note Fairytale Entertainment does not take accountability for children creating damage to a venue or any property that the party is held within. This includes, but is not limited to a house, rented venue or public area.
Please be aware that all of our party packages are suitable to the age of the children described on our website. You should be aware that the entertainment will not be supplied for children outside of the described age group. If you do have younger children attending the party, we would suggest that you, please ensure that either a parent or an adult supervisor is there to look after them and prevent them from disrupting the entertainment.
By booking a party with Fairytale Entertainment Ltd, you agree that you release us from any liability connected with accidents of any description. This includes but is not limited to accidents happening to any adults or children. You also release Fairytale Entertainment Ltd from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Fairytale Entertainment Ltd.
In the unlikely situation that refunds or compensation is inquired, you accept that any refunds or compensation provided will be limited to the total amount of the cost of renting our services.
If parties are taking place anywhere other than your home, we will assume that you have either rented the hall or had authority to use the area, and have deemed the location suitable and safe to use for the variety of activities being supplied by Fairytale Entertainment.
Please be aware that, although it is very unlikely to arise, we reserve the right to cancel a party at any given time, whether that be before or during the party. This may include, but is not limited to, cancelling a party if we believe the location to be inappropriate or if we feel that there are conditions present of any kind that would be inappropriate to run a party.
What we need to conduct the entertainment:
We will require access to electricity. Normally, if the party is indoors, this is not a problem. If your party is outdoors, we will request you to guarantee there is access to electricity. If you’re using extension leads for outdoors, then please make sure all leads are run along a completely dry surface, and that leads are not in contact with any water or wet surfaces.
Fairytale Entertainment Ltd will not be liable for not being able to provide entertainment that requires electricity, which incurs power failures or tripped circuits at the location we are operating within.
During the party, the customer must ensure at least one adult is present in the same place for the whole duration of the entertainment. This is due to potential accidents that could occur, or if children require going to the toilet. With regret, but for safety reasons, Fairytale Entertainment Ltd can’t conduct the entertainment if at least one adult is not present in the location the whole time.
During our parties, we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment while it is proceeding. E.g. party food out on a table for children to reach.