Fairytale Entertainment is covered by £10 Million Pounds public liability insurance. Every member of our team undergoes an accurate recruitment and training process before becoming a member of Fairytale Entertainment.
For safety purposes, at least one extra adult, in addition to the entertainer, needs to be present the entire duration the entertainment is being delivered. With regret, but for safety reasons, Fairytale Entertainment cannot conduct the entertainment if at least one adult in addition to the entertainer is not present in the location for the full duration of the booking. This does not imply the additional adult will be required to assist with the party, however another adult must be present in the case of an emergency situation. It is the responsibility of the client to guarantee this happens.
Fairytale Entertainment holds the right to eliminate particular activities if we do not feel the children are reacting appropriately, or are too riotous and consequently cause an unsafe environment for the children, guests and entertainer.
We require a £50 deposit to secure your booking date and time slot (we allow a 7 day cooling off period, should you decide to change plans and no longer go ahead with the booking within those 7 days, you will be entitled to a return on your £50 deposit).
After this time your £50 will no longer be refundable. We then require the remainder to be paid at least 7 days BEFORE your event.
If you decide to instead pay in full, you are entitled to the same 7 day cooling off period. (If you cancel within 7 days AFTER you have booked and made your payment, you will be entitled to a full refund)
If you cancel within 7 days BEFORE your event, you will therefore lose a £50 deposit and will be entitled to a refund of the remainder costs of your booking:
You decide to pay £230 in full upon booking.
10 days later you decide to cancel, you will then be entitled to a £180 refund.
If we cancel your booking for any reason you will be entitled to a full refund.
If you need to cancel a party booking, notification must be provided in writing, and you must have received an email acknowledgement in return. Please note we cannot accept messages left on voicemail as notification.
Booking & Payments
Please note that a party is not reserved and confirmed until you have paid a £50 deposit payment by BACS to FT & PP Entertainment Ltd and it has cleared into our bank account. You will receive a confirmation from Fairytale Entertainment, confirming payment and verifying the booking.
With all bookings, an invoice will be sent via email confirming booking details and will include our bank details for payment.
Our Team of Children’s Entertainers
Please note that we cannot guarantee to provide any particular entertainer. This includes but is not limited to being unable to supply an entertainer/s based on their gender, age, ethnicity, or religion or previously booked entertainer from another booking.
We reserve the right to decline a booking or to cancel any confirmed booking for any purpose. This includes but is not limited to if a client is abusive or threatening in some way, or we feel a booking may put an entertainer in what we deem to be a dangerous or inappropriate position.
Please note Fairytale Entertainment does not take accountability for children creating damage to a venue or any property that the party is held within. This includes, but is not limited to a house, rented venue or public area.
Please be aware that all of our party packages are suitable to the age of the children described on our website. You should be aware that the entertainment will not be supplied for children outside of the described age group. If you do have younger children attending the party, we would suggest that you please ensure that either a parent or an adult supervisor is there to look after them and prevent them from disrupting the entertainment.
By booking a party with Fairytale Entertainment, you agree that you release us from any liability connected with accidents of any description. This includes but is not limited to accidents happening to any adults or children. You also release Fairytale Entertainment from any liability associated with accidents or damage caused to furniture, fixtures or fitting of property of any kind not belonging to that of Fairytale Entertainment.
In the unlikely situation that refunds or compensation are required for any reasons caused by damage or accident, you accept that any refunds or compensation provided will be limited to the total amount that is of the cost of renting our services.
If parties are taking place anywhere other than your home, we will assume that you have either rented the hall or had authority to use the area, and have deemed the location suitable and safe to use for the variety of activities being supplied by Fairytale Entertainment.
Please be aware that, although it is very unlikely, we reserve the right to cancel a party at any given time, whether that be before or during the party. This may include, but is not limited to, cancelling a party if we believe the location to be inappropriate or if we feel that there are conditions present of any kind that would be inappropriate to deliver our services
What We Need to Conduct the Entertainment:
We will require access to electricity. Normally, if the party is indoors, this should not be an issue but is necessary that we have easy access to at least 1 plug socket. If your party is outdoors, we will request you to guarantee that there is access to electricity. If you’re using extension leads for outdoors, then please make sure all leads are run along a completely dry surface and that leads are not in contact with any water or wet surfaces.
Fairytale Entertainment will not be liable for being unable to provide entertainment that requires electricity, which includes power failures or tripped circuits at the location we are operating within.
During our parties, we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment while it is proceeding. E.g. party food out on a table for children to reach. In addition to this, if you are planning to book extra activities for the children, i.e a bouncy castle or face painters etc. Please can you inform us. Our parties are action packed full of games and music, so if there are many other choices the children may not receive the full impact of the party package you have booked with our entertainer. By all means feel free to book any activities alongside our services, but we feel it necessary to highlight this to avoid disappointment if the children decide to engage in other activities that are not provided by Fairytale Entertainment.